<aside> 💡 Cosmostation never sends direct messages to users, asks for seed phrases, or requests wallet verification through contract interactions. If you receive messages asking you to connect your wallet or provide your mnemonic or private key from someone claiming to be a support agent, there is a high likelihood that they are attempting to commit fraud.

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Q: How can I contact the Cosmostation support team?

A: If you require assistance related to Cosmostation products or services, please contact us via email at [email protected]. We can only respond to inquiries related to products and services offered by Cosmostation. We are unable to provide responses for other products.

Q: I have a query related to development.

A: Development documentation can be found at https://docs.cosmostation.io/. If you have additional queries, please also contact us via [email protected].

Q: How do I resolve issues related to deposits on exchanges?

A: For issues related to deposits on exchanges, please contact the customer service of the respective exchange directly, not the Cosmostation team.

Q: What information is required when requesting technical support?

A: To diagnose the issue, we may request screenshots or videos of the problem occurring within the Cosmostation wallet. Additionally, we may ask for your blockchain address or information related to the product you are using. This is the minimum information needed to resolve issues and we do not collect personal data.

Q: What should I be cautious of when contacting the support team?

A: Cosmostation never sends direct messages, asks for seed phrases, or requests wallet verification through contract interaction. If you receive messages asking for your mnemonic or private key, or to connect your wallet for verification by someone claiming to be support staff, they are likely attempting fraud. If an email asks for your mnemonic, it is probably a scam and should be deleted immediately. Do not provide sensitive personal information, including your mnemonic, when making inquiries.

Q: Can I contact the support team in a language other than English?

A: While Cosmostation services are offered globally, we only accept official inquiries in English. We appreciate your understanding that we cannot provide services in multiple languages.

Q: How long does it take to get a response via email?

A: We strive to resolve users' issues as quickly as possible. Typically, responses can be expected within 1 business day, excluding holidays.

Q: How can I ensure a prompt and accurate response from the support team?

A: When making inquiries via email, asking clear and specific questions can help you receive faster and more accurate assistance.